Five ways that chatbots qualify leads
Imagine a world where there was no need for chatbots. A world in which human labour costs so little that businesses can employ people 24/7 to answer the most basic of customer questions. A world in which those people never get tired and deliver the correct answers with unbridled enthusiasm no matter how many times […]
Call centre script examples and best practices
While most people would like to believe they can discuss without much effort, those same people have surely experienced the positive vibes that come when walking away from a truly great interaction. From feeling respected and fully engaged to being given the chance to share one’s concerns, various characteristics make up a quality conversation. They […]
